Refund Policy

Refund Policy

Game Cancellation and Refund Policy

At RummyEkka, we strive to ensure customer satisfaction with our services. However, we understand that there may be circumstances where you may need to request a refund. 

1. Eligibility for Refund

1.1. Refunds may be issued under the following circumstances:

In the event of unauthorized transactions or fraudulent activity on your account.
If there was an error in processing your transaction, resulting in overcharging or double charging.
If you encounter technical issues that prevent you from accessing or utilizing our services, and we are unable to resolve them within a reasonable time frame.
If you have made a deposit for a service that was not provided or canceled by us.

1.2. Refunds are not typically provided for the following:

Voluntary cancellation of services or purchases.
Disputes over game outcomes or player performance.
Losses incurred while participating in cash games or tournaments.
Failure to comply with our Terms of Service or other policies.

2. How to Request a Refund

2.1. To request a refund, you must contact our customer support team at [support@RummyEkka.com] within a reasonable time frame from the date of the transaction.
2.2. You must provide relevant details, including your account information, transaction ID, description of the issue, and any supporting evidence.

3. Refund Processing

3.1. Once your refund request is received and reviewed, we will determine whether you are eligible for a refund based on our Refund Policy.
3.2. If your refund request is approved, we will process the refund within a reasonable time frame. The method and time frame for receiving the refund may vary depending on the original payment method and other factors.
3.3. Refunds will typically be issued in the same currency and payment method used for the original transaction.

4. Dispute Resolution

4.1. If you disagree with our decision regarding your refund request, you may escalate the issue by contacting our customer support team or submitting a formal complaint through our designated channels.
4.2. We will make every effort to resolve disputes and address any concerns in a fair and timely manner.

5. Changes to the Refund Policy

5.1. We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
5.2. It is your responsibility to review this Refund Policy periodically for any updates or changes.

Complaints & disputes

Users can register a complaint at the first instance by contacting our customer support team at support@RummyEkka.com. Players should act promptly if any situation emerges that makes you have a complaint. RummyEkka would make our best efforts in settling such issues within a reasonable span of time. RummyEkka's decision on complaints would be final and binding on the player who initiated the complaint. Players should maintain secrecy and resolution provided for the complaints. Shouldn't disclose it in any nature to third parties.